Our Reviews

Very professional and very nice.. they resolve the problem with my car..

Great service.

Everything was good. The service didn't take long. The service personnel was very friendly and very professional.

Quit service

I experienced great customer service and expediency. I was in and out in about an hour.

Very nice ppl I dealt with for my service. After having been there on time for my morning service appointment n then waiting on the warranty ppl to pay their part for the service. The supervisor advised service department to let me pay my portion due n go home n they would continue to contact them for payment. I finally got in touch with sumbody who had sum sense at the warranty company and had the supervisor/service department at MC to call and ask for Chris. They finally called me from MC and told me they did receive payment. I have never had a problem bf with this warranty company paying but I am done with them now. “I will NEVER deal with EMPIRE WARRANTY again!!!” Thank You MC for working with me!!

Daniel and Tina were exceptional at their job. Everyone provided excellent customer service.

The dealership gave me help with transportation and provided me with all the information that I could possibly would want. Thanks for everything.

Great customer service everyone was very helpful

I was able to get into a new Ride 👍🏾,, Gadge helped me a lot

Horrible

My experience was great. My sales person Nate was exceptional.

I do not like that you make an appointment, and you still sit there for so long. I have been to other dealerships with my other vehicles and have never sat this long. This is an inconvenience, and then the service reps aren't personable at all. I feel like the level of service you get when you purchase the car should be the same throughout having your vehicle serviced. Malcolm Cunningham use to be my favorite dealership, and now I am second guessing my decision of doing business with them.

I have a very good experience with the company how fast my car has repaired

Everyone were on task & made sure I get served well with my mechanical issue

I gave the highest score because my experience at the Chevrolet dealership was excellent from start to finish. Gary was professional, knowledgeable, and easy to work with throughout the entire process. He answered all of my questions clearly, respected my time, and made sure everything went smoothly without any pressure. I especially appreciated the fair pricing and transparency, which made me feel confident in my purchase. Overall, this was a very positive experience, and I would gladly recommend Gary and this dealership to others.

I no issues to report, everyone was pleasantly and very professional

Completed all work requested

very good

Customer service was good. My vehicle still isn't fixed.

Was told multiple times for weeks truck would be done when I called to confirm before driving over they would say still not done also had a very difficult time getting ahold of service advisor would go multiple days with out a response to messages and voicemails

Malcom Cunningham Chevrolet Augusta is the best dealership in Augusta by far. Best service and Sales Team around.

Went in for my regular maintenance and tire rotation. My tires were not rotated when they said they did. I have the maintenance plan and it’s aggravating when they don’t do something that was paid for.

I asked for my Blazer to be washed and they didn't. Other than that my service was very good. Thank you Mike and Don.

Service was quick and efficient. Service writer was friendly and professional.

Honestly, the worst experience I’ve ever had at a dealership. No one came out when I went to drop the car off for my appointment. I had to get out and find someone to help me. He was sitting at his desk. I told him why I was dropping the car off and what was wrong with it and to please check the driver side rear rim because my daughter had scratched it in a drive-through and I paid for coverage on that. I waited about three days and had to text them to see if the car was ready. My husband and I went to pick it up and nobody was back there except for the mechanics and a guy painting. I had to call the front office and then someone finally came back. Even though I told two people about the rim, he said there was nothing on there about it even though I talk to him personally when I said that I did talk to him, he reluctantly went and took a picture of the rim, and I am yet to hear anything back from them. I would never buy a car from this dealership again, and I don’t think I will ever buy a new car again and buy all these extras with it and then they act like they don’t want to do anything about the rim, even though I paid extra for coverage on that I have the paperwork to prove it. My husband felt the same way about the dealership. I would like to take it to a different Chevrolet place, but I don’t know if that would void my warranties all in all. It was a bad experience. I don’t feel like a was treated as a valued customer at all!

Great experience all went fine

Great job

Ms. Miller was very helpful and professional. First time taking my Tahoe for servicing after moving to Georgia and my experience was awesome.

Awesome customer service. If my oil change didn't take 3hrs, I probably wouldn't have purchased my second Colorado from Damien.

Don was awesome and friendly.

Very knowledgeable and friendly

Good Job

Took to long to repair it

Quick in and out. Don was great and even slightly overestimated the time necessary to complete the service. Dustin did a great job getting it all done in a timely manner as well. Communication with Jason was excellent, as he texted me a good time to come in to speed up the service delivery. I was in and out in what felt like less than an hour!

Great Customer Service

Mrs. Dee Miller provided excellent service.

I did not get ask about the military Discount.

Great Service as Always

Spoke with Dee in auto service. She was great to work with! She explained everything in detail and provided outstanding service. Thank you, Dee, for your superior professionalism!

Great speedy service. The service department representative was professional.

Average

Caroline was very helpful and answered all our questions. We gad a very good experience at t h is dealership.

Dee was excellent!

Great service

Very professional and timely.

Demond provided excellent customer service and he was very knowledgeable

Everything was performed on schedule set by dealership before work started.

On 10 December 2025, Malcolm Cunningham Chevrolet (MCC) automotive service department far exceeded my expectations regarding timely auto service excellence and turnaround time. The MCC auto service department captured and attended to all my reported concerns to include all GM scheduled checks and services. I had arrived back at my farm workplace no more than 45 minutes before MCC auto service advisor Mr. DeMond Brown informed me that my 2021Chevy Silverado 1500 LTZ was ready for pickup. Upon arrival at MCC auto service department to pick up my vehicle, it had been cleaned inside and outside, and all or most bonus and service credits had been applied to my billing statement. The kicker is that I felt like I was driving a new vehicle on my return trip to my place of work. The MCC auto service department restored my belief that I did not have to own a 2025/2026 Chevy Silverado before it would give me premium auto maintenance service. MCC auto service department demonstrated that it renders premium auto maintenance service standards as long as Chevy vehicle owners comply with scheduled maintenance recommendations. RECOMMENDATION: MCC and other Automotive Service Excellence centers in the Augusta GA area help motor vehicle owners receive auto maintenance service compensation for timely payments made to companies like Endurance and Car Shield for automotive extended warranty service account policies.

My car sounds amazing

Great

I was very satisfied with everything love my new vehicle

Arrived ontime for appointment to find appointment from an hour earlier were still checking in. After checking in, I find the waiting area full and later guys giving up seats to older customers because the area was full. Some people ended up just milling around because there was no place to sit. I ask that if an appointment is given, please respect the time that YOU give. Respect your customer's time as they respect yours. Very negative experience!

I had a wonderful experience, they gave me a great deal that I could not refuse!

On time, professional auto service.

They never return calls. I schedule appointments for a reason yet every time I have been there the service people are not in or busy with something else and I end up waiting a ridiculous amount of time with no updates.

Great experience. I was helped in a timely manner.

On Mar 18 at about 8:45 I call your Service Manager Mike about an issue with my Rear Back up Camera in the Chevrolet Tahoe they had been working on not working. He said that he would call me about in a few minutes that day. I never heard back from him and today is Friday Mar 27 @ 5:35 pm.

Everyone was nice and it didn't take long fir my oil change.

Your staff completed my job in a timely manner, and kept me updated in the process.

Keyon was a Great Nice Friendly

Everybody's website where manage I needed a ride it was very convenient service real quick

It was good. It was my first time purchasing a vehicle and Deangelo did a good job explaining everything and having patience with me. I appreciate it

Great

Great service and professionalism provided during service.

My vehicle was not repaired. Given back to me in the same condition after having it for a week. Not acceptable.

Very professional

They serviced the recall.

Don was awesome and kept me informed about my truck while it was in the shop. He was very understanding.

Thank you for fixing my side mirror I really appreciate y’all.

Mirari was great. great experience overall.

It was great

I was just so glad you understood what I was saying about the situation about my vehicle.

Im always satisfied they did a good job

Keyon and Gary were great! Helped get the perfect car for our growing family.

Very professional, excellent response and notifications very good

Don got us in and taken care of in a timely manner and with ease. Great overall experience!

Great👍

I purchases a new Corvette from out of state. The salesman and dealership went out of there way to make things go smoothly. Excellent communications from the salesman. Would recommend this dealership.

Exceptional customer service was provided. The technician even took a picture of the nail while in my tire and showed it to me. He was extremely courteous.

The experience was amazing and the people were great and they made me feel like a part of the family.

The service representative was courteous and efficient. The entire service only took a few minutes.

Thanks for the oil change. I asked if my car could get washed and vacuum. My car was the same when I brought it in, except for the oil change service. I was very disappointed. Oh, the front floors were partially vacuumed. The same spots on the outside, even dashboard was just as I brought the car in. Desmond is a great manager though.

Couldn’t get ahold of anyone on the phone. Left messages and never got called back. Told me it was one price and covered by my coverage and charged me more

Keyon made my experience very easy and less stressful after I explained to him my situation… he was very friendly, encouraging and helpful throughout the process.. if he is there in my near future I would choose him again !!

Every experience/service rendered has been an A+ in my book.

Very professional and very nice.. they resolve the problem with my car..

Everyone were on task & made sure I get served well with my mechanical issue

I gave the highest score because my experience at the Chevrolet dealership was excellent from start to finish. Gary was professional, knowledgeable, and easy to work with throughout the entire process. He answered all of my questions clearly, respected my time, and made sure everything went smoothly without any pressure. I especially appreciated the fair pricing and transparency, which made me feel confident in my purchase. Overall, this was a very positive experience, and I would gladly recommend Gary and this dealership to others.

I was satisfied with the salesman help and performance

The sales and financial teams at Malcolm Cunningham Chevrolet are extremely well-informed, well-spoken, and willing to go the extra mile for their customers. Buying our new Tahoe from them was an excellent experience and we highly recommend!

Keyon and Akeem were both amazing! Extremely knowledgeable and personable!

Good service

I checked in @1:37pm and didn't check out or leave until 4:05 pm Kyle checked me in never have I ever waited this long for services a simple service at that oil change and tire rotation no I didnt have an appointment but I still have never waited this long before..... A message was sent to me asking if I had any questions let them know I responded to that automated message what was taking so long it was then 3:47pm

Great service

Great dealer from start to finish made it easy

Gary assisted my husband and I throughout the entire process of buying my vehicle on January 10th. He was extremely patient, kind, helpful, and just genuine about everything. He couldn’t have done any better of a job. We are so grateful he worked with us and honestly have zero complaints about him, alone. Obviously we highly recommend him to anyone looking to buy a vehicle here.

They were friendly and fast

Very pleasant and very friendly. The environment was also welcoming.

This experience was very professional and friendly.

Good communication

Advised by knowledgeable auto service advisors.

I had an appointment for 2pm and I was there until 3:30. Why offer appointments if you can't provide the timely service?

Great service staff!!

Great job! I am very pleased with the service done on my vehicle. Very professional service. Excellent customer service.

Great experience, fast service, hours less than the other dealer

Very good and professional services

Great

Very easy going not pressure like other dealerships

Great and speedy service.

Malcolm Cunningham is the best Chevy dealership in the State of Georgia, period.. Erica is, by far the greatest sales associate I have dealt with in my 30 years of car purchases. This is the reason I continue to come back. The process is smooth and Jamie make the deals so sweet and worth it. 5 cars in 3 years, and I will, my children and parents will purchase from a great dealership that's number 1. Great job and thanks!! Your definitely part of our family.

Treated like family. Definitely 10/10 service.

Failed to honor my Warrenty on a bad batterie bought 03/2025.

You guys make it quick and easy

Repaired my parking lights. Excellent service

Excellent buying experience, professional and courteous sales reps. Outstanding new truck discounts.

Really didn't have a problem

Great customer service from everyone no pressure and salesman did a great job

Chris was great and very helpful in selecting my new car.

Friendly and personable staff. Smooth processing!

Danny and Hakeem are wonderful. Danny explained every detail of my car and assured me that he would be there in the future if I ever needed assistance. They both stayed way past quitting time even though I offered to return the next day. Both are extreme assets to Malcolm Cunningham.

Without vehicle for 2 weeks although under warranty no loaner available. ETA for vehicle to be repaired unavailable until day of vehicle was ready for pickup. Inconvenient process but service was completed and no further issues after.

Great experience from start to finish

Great as usual

Everyone was very personable and professional I enjoyed working with the sales representative, Mirari Freeman ut was a great experience

EVERYTHING WAS GREAT AND AS DESCRIBED.

Very professional

Fast and easy

Great staff love how they getting the up keep of the place in shape

Professional and didn’t take long for my service

Service attendant was very professional. There was very little wait time.

Don always gets my vehicles right.

Always pleasant. A+

Great customer service. Staff was very confident and knowledgeable in sales duty.

Good professional job sales and finance and management personnel were very friendly and courteous

Service was fine. Only issue I had was it was pouring rain out and my car was left outside with the passenger window partially down. The whole passenger side of my car on the inside was soaked

Your dealership lied about working on the vehicle i was not informed about the length of time the unit would be there said mechanic was working on it and they weren’t. Vehicle was there or two months i took the vehicle to another dealership and the repair took four days for them to do recalls and repair circuit on vehicle.

easy as 123 A great new car buying experience

Felt comfortable love the customer service

They worked with me and I think it was a fair deal

They did great and handle all my issues

Don got me in quick and i was back on the road in no time!

I had a 10 AM appointment for my first oil change. The staff/ service writer was very courteous and professional. I explained when I made the appointment and to the service writer that I live 40 miles from the dealership and I’d have to wait in the lounge for it. The lounge area had very comfortable seating and was one of the better ones I’ve experienced. Since I bought my Silverado from the dealership, I was told ( during sales pitch) that dealership purchasers would have priority for service. I waited 3 hours for the oil change service. I arrived at 9:45 and was notified the vehicle was ready at 1:10 pm, so I’m being generous in that timeframe. I felt this was a long time ( perhaps overbooking is an issue?). This is the reason for the 2 star rating. Since this was my first visit to the service department, hopefully I experienced an exception to normal.

Service was fast. Staff was friendly. Easy.

Very satisfied with my experience. The process was smooth and easy, and the customer service was excellent. I love my new Trax and would highly recommend Malcolm Cunningham Chevrolet.

Very good.

I had an outstanding car-buying experience from start to finish! The entire process was smooth, stress-free, and far easier than I expected. Daniel Baker was professional, knowledgeable, and genuinely focused on helping me find the right vehicle without any pressure. He took the time to answer all my questions, explained everything clearly, and made sure I was comfortable with every step of the process. The customer service was exceptional, and I drove away feeling confident that I made the right choice. If you’re looking for a dealership that values honesty, professionalism, and customer satisfaction, I highly recommend Malcom Cunningham Thank you for making this such a positive and memorable experience!

I bought my 2012 Chevy Silverado in for replacement parts on the front and rear bumpers . Nathaniel Collins was the Estimator that assisted me . Nathaniel gave me excellent customer service. I mean the type of Customer Service that is a Lost Art in today's Business World . I'm taking this time to thank Nathaniel for caring about and respecting his customer's needs and I would also like to thank your Business for providing your customers with Servicemen of Nathaniel's Caliber ! Thanks , Ricky Robinson

NA

They made things right.

Service manager is outstanding.

The time frame to get my vehicle back was unacceptable in my opinion.

Dee got me in / out for oil change and tire rotation within hour . Very caring and attentive .

Fast service and nice staff.

Very prompt and professional service, I will be using them in the future

Chris and Keon were awesome salesman. They took extra time with me and my husband and at the end had a little up myself, but it was my fault not theirs and I truly apologize for my behavior. Chris and Keon worked hard for us to get us what we wanted and got it from Atlanta in a timely manner and saved us a lot of money so thank you Chris and Keon. Best salesman at Malcolm cunningham. This is also our second purchase with Keon.

Very straightforward and easy to deal with. Salesperson Caroline did great job!

Chris and the finance team were very quick in getting us into our new car.

Friendly Staff!

I was satisfied with the work on my Corvette. Therefore, I brought my sister's Traverse there when it started having issues.

Great experience! Excellent customer service

Easy quick straight forward an professional

Amazing

Oil change went well and got the recall done was a good deal for me.

Had my appointment for finished in a timely manner

Whole process was good

Reasonable wait time and professional staff.

The Service was some of the best I have ever seen, Keep up the great work.

I had a GREAT experience. Thanks to CHRIS. I came in stated what I wanted and looking for. He gave me options, was very informative and honest. Also easy, smooth and quick process. I am highly satisfied!

Fast efficient service

Quality service and great communication. Appreciate washing/cleaning the vehicle before return.

I’m satisfied with the service I received and how they handled my car. There weren’t any issues with grease on the floor.

It was great I like Deedee

Fast and Convenient Service

Good service, good people.

Great

Don was the service advisor who oversaw the scheduled 30,000-mile service on my 2021 Chevy Silverado LTZ 1500. Overall, Don and his support team did an excellent job readying my Silverado for a high state of road worthiness. Also, I requested that Don order and oversee the installation of a new set of Michlin Defender tires for my Silverado. The tires were an overnight order. The truck handles just fine. Noteworthy, I was able to reach Don in a timely manner every time I needed to speak with him about the service status of my vehicle.

Great customer service

Good service as

As soon as I got there an associate greeted me and took car of my truck right away. I was not there long before they finished my oil change at the appointment time that was set.

Very helpful fast and fri

Promptly getting it serviced and ready for pickup

I really don't have much to say. Checking in was a breeze and the attendant was friendly. I did make an appointment online and added a few notes in but the attendant still asked me what was I there for. I guess everything was completed and no additional issues were found since there was no additional feedback about my vehicle during checkout. Demond was friendly as well. Nothing more else to say since I dropped the vehicle off.

God didn’t give me what I wanted but what I needed, a ride for work!!!!

Great staff

CHRIS MCCAIN WAS GREAT!